FAQ

If you don't know your size, you can measure it at home in two ways:

Option 1 — Measure a ring you already own (most accurate)

1. Place the ring on a ruler.
2. Measure the inside diameter (edge to edge, across the center) in millimeters.
3. Match it to the size chart below.

Option 2 — Measure your finger

1. Wrap a thin strip of paper around the base of your finger (snug, not tight).
2. Mark where it overlaps and measure the length in millimeters.
3. Match it to the circumference chart below.

If you're between sizes, we recommend sizing up slightly for comfort. Our standard sizes are US 6 and 7. Select designs are also available in size 5. If you require another size, we can produce your ring through preorder (approx. 4 weeks).

Still unsure? Send us your measurement (mm) and the finger you'll wear it on, and we'll recommend the best size.

Our rings are stocked in US sizes 6 and 7, chosen as our standard sizes for comfort and proportion. Select designs are also available in size 5. Additional sizes are available through preorder. Each custom ring is produced specifically for you and typically requires about four weeks.

Some pieces may allow resizing depending on structure. Not all sculptural forms permit modification. Please contact us for evaluation.

Yes. All gemstones are natural and individually selected. Variations in tone, inclusions, or surface are part of their origin and character.

Sterling silver 925 is an alloy of 92.5% pure silver, the standard for fine silver jewelry. Our silver pieces are hallmarked 925.

Gold vermeil is a fine jewelry construction made with a base of solid 925 sterling silver, coated with a generous layer of 18k gold.

Our vermeil pieces are finished with 2.5 microns of 18k gold—a substantially thicker layer than conventional gold plating—offering greater richness, durability, and depth of color.

The result preserves the value and structure of a precious-metal base while achieving the presence and finish of gold.

Jewelry evolves with wear. Softening finishes or subtle surface marks are natural signs of interaction—not defects.

Yes. Selected designs are available in solid 18k gold or produced in gold by request. Availability may vary by piece.

Our solid 18k gold pieces are hallmarked 18k.

As much as possible. Because our pieces are handcrafted and use natural stones, small differences in tone, inclusions, texture, and polish are part of each piece. Screens also vary in color. If you'd like to see a piece in person or on video before deciding, write to us.

Write to us on WhatsApp at +57 314 369 4677 or by email at mariajosenavarro@gambarojewelry.com with the piece you'd like. We'll confirm the total amount to pay and send you a secure payment link. Once your payment is confirmed, we prepare your order.

Website prices are shown in USD and apply to orders delivered outside Colombia.

For orders delivered in Colombia, the price is in Colombian pesos (COP). It is not shown on the website: contact us and we'll send you the COP price. Payment is made in COP.

Colombia: the total is the price in COP. Shipping is free and there are no additional charges.

Outside Colombia: the total is the USD price on the website, plus shipping. Shipping is free for orders over USD 1,000; below that, shipping is quoted before you pay. Import duties and taxes at your destination are not included in the price; they are set by your country's customs and paid by the buyer. We'll share an estimate before you buy. The final amount is determined by customs at your destination.

Colombia: debit and credit cards through a secure payment link, bank transfer, and cash for in-person purchases. Credit card payments can be split into installments, according to your card issuer's terms.

International: credit and debit cards through a secure payment link and international bank transfer in USD. Your bank may apply its own exchange rate or fees, which we don't control.

Card payments are processed through a secure third-party payment platform. We never see or store your card details.

Write to us at +57 314 369 4677 or mariajosenavarro@gambarojewelry.com with your name and the piece you purchased. We'll verify the payment and resend your confirmation.

We recommend keeping each piece in its Gambaro pouch when not worn to protect surfaces and gemstones.

Pieces are designed to be lived with. However, removing jewelry during high-impact activities helps preserve finishes and structure.

Some pieces are available immediately, while others may require production time — especially custom or gold requests. Our team will always communicate timelines clearly.

Depending on the design, certain adjustments may be possible. Each request is evaluated individually.

Availability changes. Contact us and we'll confirm whether the piece is available now or needs production time, and give you a clear delivery date before you pay.

Contact us. Many pieces can be produced by request (rings typically take about four weeks). We'll confirm the timeline and price before you commit.

Made-to-order and custom pieces are not eligible for return.

Yes. Delivery timelines and customs responsibilities vary by destination.

When available, tracking details are provided once your order ships.

Pieces in stock ship within 3 business days after payment is confirmed. Made-to-order pieces ship once production is complete, on the date we confirm to you.

We ship with DHL or FedEx. Every shipment is insured for its full value.

Yes. You may request a return or exchange within 14 calendar days of receiving your order, provided the piece is unworn, in perfect condition, and in its original Gambaro packaging. Please contact us first so we can guide you through the process. Return shipping must be insured and is paid by the buyer, unless the piece has a verified manufacturing defect.

Made-to-order and customized pieces, including rings produced in a size that is not in stock, since they are made specifically for you.

Many repairs are possible after evaluation. Damage caused by impact or misuse may be repairable at a charge.

The warranty covers visible manufacturing defects reported within 14 days of delivery, and structural defects for 6 months from delivery. Wear, scratches, or gemstone damage from impact are not considered manufacturing faults.

Yes. Visits are by private appointment to ensure a dedicated experience with the pieces.

You may contact us directly through our website or showroom channel to arrange a visit.

Each piece is packaged in Gambaro's protective pouch and presentation packaging, designed to preserve the object and enhance the receiving experience.

Yes. Every piece arrives in Gambaro's presentation packaging. Tell us if you'd like to include a handwritten note and we'll add it. We can ship directly to the recipient without the price.

Jewelry is meant to be worn, not preserved untouched. Subtle evolution reflects lived interaction — part of the piece's character.

WhatsApp: +57 314 369 4677 · Email: mariajosenavarro@gambarojewelry.com · Hours: Monday to Friday, Colombia time. We reply within 24 business hours.